private medical insurance

How to use your health insurance policy to receive our services

Sometimes, clients are uncertain about the process of using their health insurance policy. So we’ve written a quick  guide below:


Subscribe to a private medical insurer

Private health insurance (PMI)  is a policy that covers the costs of private healthcare, from diagnosis to treatment.

When you subscribe to PMI you pay a monthly fee that covers some or all of treatment costs. Typically, medical insurers only offer insurance for conditions that may develop after your policy has started.

The benefit of private health insurance is that it gives you access to very good quality treatment care, fast.

You may already be aware that you have private medical insurance, having signed up to it yourself.

You may not be aware, however, that your employer may offer private health insurance options – particularly if you work for a large organisation. Its always worth contacting your employer’s HR team to see if there are any options avaliable.


Get a referral letter from your GP

Tell them about your medical insurance policy during your appointment.

Make sure they give you an open referral letter. This type of referral letter allows you to choose your own healthcare provider.


Speak to your insurer

Once you’ve got your open referral letter, speak to your insurance company to ensure that all consultative, diagnostic and treatment services are covered by your plan. Have your insurance membership number and referral details ready when you call.

If your insurance policy covers your treatment with us, then the insurance company will issue you with a pre-authorisation code.

Note: your insurer may require you to pay an excess.

If you contact your insurer before treatment, you can confirm whether your application will be subject to any additional charges.


Provide us the pre-authorisation code

Once this is in place, you you don’t need to do anything else.

We will invoice your insurer directly for your treatment and cover any paperwork.

Any Questions?

Remember, our team is always on hand to help. If you have questions about your private medical insurance, feel free to contact us.

We work with all the major insurers, including AXA PPP, Aviva, BUPA, Vitality Health and WPA. If your insurer says your policy doesn’t cover treatment with us, contact our reception and we’ll investigate it for you.